Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website lumiereskincare.com (the "Website") operated by Lumière Skincare Ltd. ("us", "we", "our").
By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Website.
1.1 These Terms and Conditions govern your use of our Website and the purchase of products from our Website.
1.2 By using our Website and/or placing an order, you confirm that you are at least 16 years old and that you accept these Terms and Conditions.
1.3 Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information.
2.1 We are Lumière Skincare Ltd., a company registered in the United Kingdom with company number 11038331. Our registered office is at 281 Moore Ferry, Marshallland, IP7 5SS, United Kingdom.
2.2 You can contact us by email at info@lumiereskincare.com or by telephone at +44 972 002 2934.
3.1 When you place an order through our Website, this does not mean that your order has been accepted. Our acceptance of your order will take place when we send you a confirmation email that your order has been accepted, at which point a contract will come into existence between you and us.
3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.
4.1 The products shown on our Website are subject to availability. We reserve the right to discontinue or modify products without prior notice.
4.2 Product images on our Website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflects the color of the products.
4.3 The packaging of products may vary from that shown on images on our Website.
5.1 The prices of products are as quoted on our Website. We take reasonable care to ensure that the prices of products are correct at the time of publishing. However, if we discover an error in the price of the products you have ordered, we will contact you to inform you of this error and give you the option of continuing to purchase the product at the correct price or canceling your order.
5.2 Prices for our products may change from time to time, but changes will not affect any order you have already placed.
5.3 The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK.
5.4 The price of a product does not include delivery charges. Our delivery charges are as advised to you during the checkout process, before you confirm your order.
5.5 We accept payment by credit card, debit card, and PayPal. Payment for the products and all applicable delivery charges is in advance.
6.1 We will deliver the products to the address you provide when placing your order.
6.2 Delivery times are provided as estimates only and are not guaranteed. We will not be liable for any delays in delivery.
6.3 If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
6.4 Delivery of an order shall be completed when we deliver the products to the address you gave us, and the products will be your responsibility from that time.
7.1 You have the right to cancel your contract with us within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
7.2 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email). You may use the model cancellation form available on our website, but it is not obligatory.
7.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
8.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
8.2 We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
8.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
8.4 You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
8.5 You will have to bear the direct cost of returning the goods.
9.1 In addition to your statutory right to cancel, we offer returns on unused and unopened products within 30 days of delivery for a full refund or exchange.
9.2 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
9.3 To initiate a return, please contact our customer service at info@lumiereskincare.com or +44 972 002 2934.
10.1 We warrant that on delivery and for a period of 12 months from delivery, the products shall be free from material defects.
10.2 If you believe a product is defective, please contact us and return the product to us for examination. If we verify that the product is defective, we will refund the full price of the defective product plus any applicable delivery charges, or we will provide a replacement.
10.3 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms. We do not accept liability for any indirect losses, including but not limited to loss of profit, revenue, anticipated savings, data, goodwill or reputation.
10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so, including liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
11.1 All content on our Website, including text, graphics, logos, images, product descriptions, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.
11.2 You may view, download, and print content from our Website for your own personal use, but you may not modify, reproduce, distribute, transmit, display, perform, or otherwise use any content from our Website for any commercial purpose without our prior written consent.
12.1 You agree to use our Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website.
12.2 Prohibited behavior includes but is not limited to:
13.1 When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Website.
13.2 You are responsible for safeguarding the password that you use to access our Website and for any activities or actions under your password. You agree not to disclose your password to any third party.
13.3 You agree to notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
14.1 Our Website may include features that allow users to post reviews, comments, and other content ("User Content").
14.2 You retain all rights in, and are solely responsible for, the User Content you post to our Website.
14.3 You grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.
14.4 You represent and warrant that:
14.5 We have the right, but not the obligation, to monitor, edit, or remove any User Content at our sole discretion, including if we determine that such User Content violates these Terms.
Our Website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website after any revisions become effective, you agree to be bound by the revised terms.
17.1 We may terminate or suspend your account and bar access to the Website immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of these Terms.
17.2 If you wish to terminate your account, you may simply discontinue using the Website, or notify us that you wish to delete your account.
17.3 All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
19.1 Any disputes arising out of or relating to these Terms or your use of the Website shall be resolved through binding arbitration in accordance with the rules of the Arbitration Act 1996.
19.2 You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
These Terms constitute the entire agreement between us regarding our Website and supersede and replace any prior agreements we might have had between us regarding the Website.
If you have any questions about these Terms, please contact us at:
Lumière Skincare Ltd.
281 Moore Ferry
Marshallland, IP7 5SS
United Kingdom
Email: info@lumiereskincare.com
Phone: +44 972 002 2934